I'd used this dentist since 2013 but my experience this year told me I needed to leave. I arrived for my 6month check up on time. As I entered the treatment room my aunty rang me as I'd left my 5 month old with her for the first time and he was in distress...i didn't want to drag him in the rain on the bus for 30 minutes hence leaving him at home. The dentist assistant started shouting at me saying I was wasting time and they only had 5 minutes to see me....least to say I was very upset and in tears. The foreign dentist tried to call me down but the damage was already done. I was told that I wasn't the first mum to leave their baby at home blah blah blah...of course I knew that..
The receptionist staff are the most miserable there. I've never ever got a smile from them. You are just a number to them(of course I know they treat 100s of patients)..i will never go back to that dentist. The advice given was never more than floss regularly - I do..we pay for the service be it on the nhs so we should receive a better service
Staff are friendly and make you fell very relaxed especially the reception staff. Having had intensive work done my dentist was always happy to see me at short notice to speak about any concerns I had after the treatment. After years of going to another dentist who I was always reluctant to go to due to the attitude of the staff and dentists themselves, after attending this one my faith was restored and I felt that they wanted the best for me and continue to do so. Excellent !!!!
Just to share the 8 month saga of botched treatment
I had root canal surgery and a crown fitted (a fairly uncomfortable 2 hour process)
This resulted in an abscess (exceptionally painful). I was then told that the procedure hadn't worked as they didn't have precise enough equipment to totally remove the root and I would be have to be referred elsewhere to carry out the root canal again.
Following another abscess months later it transpired that they hadn't actually made the referral. I kept chasing and was eventually seen elsewhere. Another root canal (2 x 1 hour appointments) was carried out.
Another abscess & Stony Dental Practice told me it was just the second surgery settling down.
Another abscess. I booked an appointment and turned up for it. Reception told me they had no record of it & I would have to have an emergency appointment later in the day. I arrived for this waited two hours to see a dentist & I was told that the tooth would have to be extracted, but as I had an abscess this would have to be after the prescribed antibiotics had cleared this up.
Turned up for the tooth extraction appointment and they told me that they had forgotten to charge me £20 for the emergency appointment I had been to previously.
I said the emergency appointment I had to have because you lost my appointment booking? That I am only having to have because of a botched procedure? I am not prepared to pay. So they said I wouldn't be able to be seen.
Following 4 hours of root canal surgery and 4 dental abscesses I have ended up with a tooth that needs to be removed anyway.
I will do this at another surgery as my experience with Stony Dental has been frankly appalling. An abscess is about the worst pain I have ever experienced and to have this multiple times is horrible. The receptionists were vey unsympathetic when trying to get in for treatment.
Had a standard appointment and follow up with the hygienist, both were very good, certainly better than my last dentist. Both gave good practical and specific advice, rather than just "you need to floss more". Didn't have to wait long after my appointment time to be seen either time.