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We aim to provide the highest quality dental care to our patients. Here are a few live comments taken from our digital platforms:

Stony Dental PracticeStony Dental Practice
3.1 Stars - Based on User Reviews
John ClarkeJohn Clarke

Staff are friendly and make you fell very relaxed especially the reception staff. Having had intensive work done my dentist was always happy to see me at short notice to speak about any concerns I had after the treatment. After years of going to another dentist who I was always reluctant to go to due to the attitude of the staff and dentists themselves, after attending this one my faith was restored and I felt that they wanted the best for me and continue to do so. Excellent !!!!

Nick BlatcherNick Blatcher

Just to share the 8 month saga of botched treatment

I had root canal surgery and a crown fitted (a fairly uncomfortable 2 hour process)

This resulted in an abscess (exceptionally painful). I was then told that the procedure hadn't worked as they didn't have precise enough equipment to totally remove the root and I would be have to be referred elsewhere to carry out the root canal again.

Following another abscess months later it transpired that they hadn't actually made the referral. I kept chasing and was eventually seen elsewhere. Another root canal (2 x 1 hour appointments) was carried out.

Another abscess & Stony Dental Practice told me it was just the second surgery settling down.

Another abscess. I booked an appointment and turned up for it. Reception told me they had no record of it & I would have to have an emergency appointment later in the day. I arrived for this waited two hours to see a dentist & I was told that the tooth would have to be extracted, but as I had an abscess this would have to be after the prescribed antibiotics had cleared this up.

Turned up for the tooth extraction appointment and they told me that they had forgotten to charge me £20 for the emergency appointment I had been to previously.

I said the emergency appointment I had to have because you lost my appointment booking? That I am only having to have because of a botched procedure? I am not prepared to pay. So they said I wouldn't be able to be seen.

Following 4 hours of root canal surgery and 4 dental abscesses I have ended up with a tooth that needs to be removed anyway.

I will do this at another surgery as my experience with Stony Dental has been frankly appalling. An abscess is about the worst pain I have ever experienced and to have this multiple times is horrible. The receptionists were vey unsympathetic when trying to get in for treatment.

Chris BingChris Bing

Had a standard appointment and follow up with the hygienist, both were very good, certainly better than my last dentist. Both gave good practical and specific advice, rather than just "you need to floss more". Didn't have to wait long after my appointment time to be seen either time.

Dan MitchellDan Mitchell

Friendly reception staff. Well informed and brilliant dentist. Highly recommended

Priya RathodPriya Rathod

Absolutely fuming! So my appointment was at 8:40 and didn’t get seen till 9am even though it opens at 8:30. When I got seen she didn’t even bother apologising, had the foreign dentist who was extremely rude and just advised me can’t refer me because I’m not local. Why did the receptionist not tell me this on the phone when I rang in about my problem?! So paid £20 for a women to tell me she can’t do anything. What a con and a disgrace to the NHS. I work in the industry and extremely disappointed. This practice should not be open.

Tracy MillsTracy Mills

In for a Check up. The Receptionists were professional, friendly, and complimentary. We had a lovely wee chat while I paid & filled out my form. It’s so Nice to see a smiling face on reception. Really put me at ease, as I have a terrible phobia of dentists. Dentist, again friendly & professional. Thank you.

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Louis HussainLouis Hussain
Raj BiantRaj Biant
Sophie PlummerSophie Plummer
Lauren GoodyerLauren Goodyer
Francesca MannFrancesca Mann
Aimee HollowayAimee Holloway
Harriet StapletonHarriet Stapleton
Aylsa HumphreysAylsa Humphreys
Lauren HodgsonLauren Hodgson
Sam DavidsonSam Davidson

Clean, friendly and professional.
Always so patient with my two year old and even keep him amused while i have my check up.
Punita is a great dentist, always honest about what treatment i may need and carries it out with ease.
Highly recommend.

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Nick BlatcherNick Blatcher

Just to share the 8 month saga of botched treatment

I had root canal surgery and a crown fitted (a fairly uncomfortable 2 hour process)

This resulted in an abscess (exceptionally painful). I was then told that the procedure hadn't worked as they didn't have precise enough equipment to totally remove the root and I would be have to be referred elsewhere to carry out the root canal again.

Following another abscess months later it transpired that they hadn't actually made the referral. I kept chasing and was eventually seen elsewhere. Another root canal (2 x 1 hour appointments) was carried out.

Another abscess & Stony Dental Practice told me it was just the second surgery settling down.

Another abscess. I booked an appointment and turned up for it. Reception told me they had no record of it & I would have to have an emergency appointment later in the day. I arrived for this waited two hours to see a dentist & I was told that the tooth would have to be extracted, but as I had an abscess this would have to be after the prescribed antibiotics had cleared this up.

Turned up for the tooth extraction appointment and they told me that they had forgotten to charge me £20 for the emergency appointment I had been to previously.

I said the emergency appointment I had to have because you lost my appointment booking? That I am only having to have because of a botched procedure? I am not prepared to pay. So they said I wouldn't be able to be seen.

Following 4 hours of root canal surgery and 4 dental abscesses I have ended up with a tooth that needs to be removed anyway.

I will do this at another surgery as my experience with Stony Dental has been frankly appalling. An abscess is about the worst pain I have ever experienced and to have this multiple times is horrible. The receptionists were vey unsympathetic when trying to get in for treatment.

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Jason DarbyJason Darby

Please ensure that when you book an appointment with the practice that you look for the signs on the wall. If you have a last minute committment that means you get have to rearrange they will keep your deposit that you have paid.
This is even if you are trying to book the appt for another time.
I find this to be slightly annoying as it is more than fine to call you 15 minutes before your appt to say it’s cancelled due to sickness, what about my time? The arrangements I have made for the day?
They don’t tell you this, they merely say it was on the wall, did they point this out to me when I paid my deposit? No of course not!
I do feel that this is awful customer service, surely all it would take would be for the receptionist to point this out to you when paying.
“Excuse me Sir, please note that short notice cancellations will mean that you lose your deposit”
There you go, simple, no angry and annoyed customers.
Service is awful, the Dentist on the other hand was very good, but he’s leaving.

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Linda JackmanLinda Jackman

love my new dentist but i do find i am always kept waiting along while

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